Online Selling Safety Tips

Our purpose is to provide a safe place to buy or sell. Here's how we do it.

 

We handle all payments - this means that buyers can click "Buy this item" to add it to their cart and then checkout through our secure integrated payment processing. You'll be notified when your item sells with an email walking you through your next steps.

We hold onto the payment until your buyer receives their item in the expected condition. Then, we send you an email walking you through our payment options.

Learn more about getting paid here: How do I get paid?

 

We have integrated our chat inbox so that you can send pictures, videos, messages, or even arrange a video call all without exchanging personal information. Our team monitors this chat to ensure both buyer and seller safety🙌.

 

Insurance is included for any items shipping from or within the United States, Canada, United Kingdom, Germany, France, Spain, Italy, and the Netherlands. Coverage for other countries will be coming soon.

If something were to happen to the shipment, such as the item(s) being damaged or lost and UPS could not find it after an investigation was conducted, we refund the buyer and pay the seller as if the dress was kept by the buyer.

 

From the moment you list to the moment your item sells, our team is here to help. In addition to our help center documents, you can email our support team with any questions you may have.

 

When your item sells, you will receive emails from us detailing your next steps.

 

One of the most important steps is following our guide on how to Protect Yourself with Pictures and videos so that you won't have to worry if your item is damaged by the buyer and they try to return it.

 

Learn more about what to expect here: Your Item Sold! | Next Steps